RETURNS & EXCHANGES

How do I make a return or exchange?

To start your return / exchange, you'll need the order reference number and the email you used to place your order. Please follow this LINK and begin your return / exchange process. 

How long will it take to receive my refund or exchange?

Please allow 5-10 business days for your bank to process a credit card refund once approved. PayPal refunds will show up on your PayPal account within 24 hours of processing. 

For exchanges, please allow 3-5 days once your exchange is received for us to process the new shipment + the shipping time from our warehouse in Monterey, CA to your door. 

What is your return policy?

We want you to love your VNTNA experience, so we offer free returns on most* orders sent to U.S. addresses within 30 days of delivery (excluding final sale items). We also accept returns of packages delivered to international addresses that are initiated within 30 days of receipt; international customers outside the U.S. are responsible for return postage. Please refer to our returns page to start the process. 

I received a damaged, defective or incorrect item?

If you've received an order containing a damaged, defective, or incorrect item, please email is at support@vntnaco.com as soon as possible with your order number and a photo or description of the issue — we'll make it right.

SHIPPING

How do I track my order?

As soon as your order has been shipped, you will receive a shipment confirmation email with the tracking information for your order.

Please note that delivery windows are estimates only and may vary depending on carrier volume. We do not make delivery guarantees for standard or expedited shipments.

What countries do you ship to?

We have the ability to ship to most countries worldwide. Shipping costs for orders outside of the U.S. vary depending on the destination. The shipping costs for international orders are displayed on the checkout page.

Please note that customs/duties fees are not included in the price of shipping and are the sole responsibility of the customer upon delivery if applicable.

Tracking shows as delivered, but I don't have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

Please note that in some cases we must file a carrier claim and a refund will not be issued until the completion of the carrier investigation.

If your package still hasn’t turned up within 3 days after the delivery date shown in your tracking information, please contact us support@vntnaco.com

PRODUCTS

What size am I?

Please see the size guides on product pages for relevant specs and size recommendations.